Why is it important to have, maintain and respond to reviews?

There is no need to mention that online reviews generate a big impact on the hotel business. Every hotel owner today is aware of the fact that they can boost up their revenue with improved guest experience and positive reviews. Consumer reviews are significantly more trusted than the information provided on by the hoteliers on the websites.  

If you are also running a hotel and want to know who you can maintain and increase positive reviews, then you should follow some simple yet highly effective tips. 

Ask your happy customers to write reviews: Facebook, Expedia, Booking.com, and Google are key components where guests will post reviews. You should ask your guests about their experience when they checkout from the hotel. If they say they had a good experience and they will come again, take their email ID and ask them to post a review on social media. They will surely do it with pleasure.  If they forget, you can remind them on their mail ID. 

Respond to negative reviews: You should respond to the negative reviews as well. This will help you to understand the other side of the story. Moreover, it will help you to improve your hospitality services and make your hotel appear more reliable online. 

Once you have more positive reviews the negative reviews will come down. You can also take professional assistance for review management. Websrefresh is a reputed Phoenix-based company offering exceptional online marketing services to the hotel industries and other companies for many years.  Feel free to call them! 

Contact Information -

Websrefresh

600 W. Van Buren St.

Phoenix AZ 85003

Phone: (602) 644-1779

Website - https://www.websrefresh.com